Hume Health - Hume Band

I bought the band. It would not pair with the app. Called for support. Message said they do not answer the phone because of too much spam but asked me to leave a message. Did not receive a call after 1 week waiting. Went to their live chat and asked for help, they responded a day later. Sent an email, they responded two days later. I asked for the process to return and they wanted me me to pay for shipping unless they determined it was defective. I said OK the product doesn't pair or have the lights on the band like the app says. They set me an email after I followed up asking for help again only to send me the same process referenced in the app. I asked for yelp again, no answer. It going on a week now. I would not buy from these folks. They seem to be understaffed or overwelmed.

I have for 20 days now and is a piece of garbage. Battery life is terrible, disconnects from Bluetooth constantly and has to be reconnected manually, does not record anything while disconnected. No low battery warning so u have to guess how much battery is left. When checking activity during and after workouts it is like nothing happen. I workout 5 days per week and have a very active lifestyle and it describes me as a couch potato, it actually say there is big discrepancy between my excellent body composition and extremely sedentary life style. It has created caos in my Hume scale.

I bought it and been wearing it consistently for the last 20 days and it is a waist of time and money. It always disconnects from Bluetooth, and while disconnected it does not record anything, battery life is terrible and you don’t get low battery notification or anything, the app cannot find the band many times even when it is connected to the phone via Bluetooth. So far there is nothing good to say about this band. Whatever reputation the Hume scale is creating this band is destroying. Don’t buy this, save time, money and many future headaches

First day I am unimpressed. The only way I could connect the device to the phone was by reading reddit comments. Wasted an hour of my time...Customer service is only email. And it can take up to 48 hours. Neither the app or the instructions tell you that to turn it on you just press the button quickly once, if you hold it down it just turns off. Finally figured that out on my own after some frustrating trial and error. But then it says if it won't connect try holding down the button to make sure it is pairing and, of course, it just turns it off. Does anyone even review the instructions and FAQs? Also, find it interesting that the app says, "Hold the band close to your phone and it will automatically connect." The app instructions instead should say, 1. Make sure Bluetooth is on. 2. Make sure your app permissions for location, physical activity and notifications are on. 3. Now let's search... Seems like they just released the app and website instructions before they were fine tuned. (Sort of like a Sonos type of snafu.) Doesn't give me any faith that this device and app are trustworthy. Instead I get the feeling that they dont know what they are doing, that they dont have their sh!t together yet, but just couldn't wait to make money from customers without being concerned about the quality of customer experience. We'll see. But right off the bat, I feel like I paid a lot of money for a toy. Day 2: I got an email answer to one of my questions. Somewhere I read "you should wear the band slightly above the wrist bone." I had to ask them what they mean by "above the wrist bone" because there was no image or diagram. They gave me a long answer summarized as they mean between the wrist bone and the hand "like the photo shown here". The photo shows it on the arm just BELOW the wrist bone according to what they said "above the wrist bone" means, in other words, the instructions SHOULD say, "wear it on your arm close to your wrist". Geez Louise!! They either have no idea where and what the wrist bone is, or they dont speak english well and get above and below mixed up, or there is no human answering the email. I just want to wear it properly so it works properly. Also, I checked what it said about my sleep and it said excellent. However, our dog woke me up several times and I had trouble going back to sleep after one of them so just laid there for about 45 minutes. (When coyotes are in the neighborhood, our dog reacts.) Still leaning towards this being just an expensive toy.

I wouldn't spend the money, I have the band and I have charged it 4 times in the last 14 days....also the directions on how to are minimal, there is a button on the side that I still don't know what it does. run the other direction. I do have the scale and I like it, which is why I bought the band....might have been a mistake.

Excellent find! I bought the band back in May, got it in June, and have been giving it side eye since day 1. The numbers rarely make sense (and hard-to-find or zero documentation to explain things), the battery life is a joke, and how its data relates back to the grand scheme of things on the main page in app is 100% suspect. For example, I've done numerous 45 minute HIIT sessions on an stationary bike where, basically dying and the heart zone minutes have yet to reflect the activity, despite the band page clearly showing a heart rate in the 140-160 range. And the sleep numbers from the band page and the home page never match either, or provide any explanation why. Like others have experienced, questions to customer support remain unanswered. I've also had the scale for a while and the numbers sorta match what I've seen on an older Tanita MC580 (body composition scale at a dietitian's office). Its reasonable accurateness inspired me to get the band. I feel duped at this point...

Trying to get a refund. Lost connection after 2 days, and there's no way for the love of god to reconnect. Also, it's just a 8x times more expensive version of this j2208a band. Hume is a scam company.

Real person here- bought both scale & band. Have InBody H30 wanted one to look at each body part. Still awaiting scale. Thus far impressed w band accuracy - am in healthcare and meets expectations. Do agree app hopefully will be better as is limited thus far however still in my first week.

been testing wearables for work and the illness prediction stuff is legit interesting. most devices miss early stage immune responses but metabolic tracking catches it because your cellular energy drops before symptoms appear. hume's algorithm seems pretty dialed in for this, probably because they focus specifically on metabolic markers vs trying to do everything

I got this email too, and I guess we saw the same AI-voiced review 😅 I actually went to double check all the info because I wanted to make sure it wasn’t just BS... so far, it looks pretty legit. It must be some a beta tester or similar. Honestly, it seems pretty clever how they’re planning to integrate the sleep and heart data from the Hume Band with all the health metrics from the Body Pod. I was looking for a product like this, if it works as promised, that combo could be super useful. I have the scale for some time now and I'm really happy about it. I ended up pre ordering the band and used a discount code I found "myreviewabout" saved me 20%. Not sure how long it’ll work, but figured I’d share it here in case it helps someone. Worst case, if it doesn’t live up to expectations, I’ll just return it... I’m also kind of a tech nerd, so I’ll be testing it as soon as it lands. Will drop an update once I get it!

I asked them: Here is the main part of the reply: The Hume Band collects the following core health metrics: * Heart rate * Heart Rate Variability (HRV) * Blood Oxygen (SpO₂) * Sleep stages * Strain and recovery tracking * Sleep quality and debt measurements From this data, the Hume app generates: * Daily Metabolic Capacity score * Cardiovascular Health Score * Metabolic Momentum score * Basic “My Day” guidance * Standard recommendations Premium subscribers also gain access to: * Detailed cardiovascular health breakdowns * Comprehensive Metabolic Momentum Reports * Long-term Metabolic Trajectory projections * Physiological Age calculations * Pro.f AI Discovery experiments * Advanced My Day optimization tools * Extended historical data and trend analysis * Richer, more personalized AI communications

I have the Hume BodyPod scale and it seems OK. I'm tempted to get the band for better integration of data...this conversation has me spooked about this company. It seems that Hume licensed some Chinese product and their expertise is a slick and very aggressive marketing company with little to no customer service. As my Apple watch has all the same capabilities, does anyone know if their is an App that can use the AW data and provide added value for overall fitness and health trajectories?