Alienware (Dell) - AW920H

Alienware got it right with this headset. It is on the same level as the Logitech GProX2 if not better.

I have both the AW 920 H and the Alienware Pro headset. The difference is the build quality. The AW 920H has a fatal flaw the earcups break off. I am on my third pair and I take great care and they still broke. The only thing they should have done with the Alienware Pro Headset allow the earcups the ability to rotate flush like the Logitech G Pro X2 wireless.

Percebi outro problema com este fone de ouvido: ao segurar o botão ANC, o cancelamento de ruído do microfone é ativado/desativado. No entanto, não há diferença na qualidade do áudio entre essas opções. Theoretically, the audio should become crystal clear but with all the background sounds. However, that doesn’t happen.

I've had mine for exactly a week, and I'm dealing with the same issue. There are noises, like small tapping sounds on both sides, when nothing is playing and only the ANC is activated. I find this noise extremely uncomfortable, and it's clear that it started after I updated the headset's firmware. Did you update yours as well?

Used another mic trying to record the humming sound, check it out : [Sound ANC - ALIENWARE PRO | Whyp](https://whyp.it/tracks/227103/sound-anc-alienware-pro?token=2tzZX)

I can confirm here, firmware version 3.9 fixed the noise that was happening with ANC activated! Incredible!

Understood. So basically when not playing content and just having the headset on plus ANC activated there’s a humming noise? In my case it’s coming from the left cup, what’s yours?

Currently im using BT5.3, but frankly it doesn’t matter which source I’m gonna choose. Even with no device connected there’s a humming noise coming from the left cup. My SO did also agree there’s some weird noise coming from the headset making her head feel uncomfortable. Already got my second pair and it sounds exactly the same. Not sure if I’d RMA it for another one and get a working one eventually. I mean what’s the odds two identical product got the same issue out of the box?

Yeah I did, nothing to be configured here, unfortunately. I did the same, basically I tried everything I could. The fact that it’s humming straight away with no devices connected at all makes it even more so odd. Guess I’ll live with it and get in touch with dell support in several weeks. Maybe there’s a newer revision or even an update upcoming. Anyway thank for your insights, much appreciated!

Additionally, see post: https://www.reddit.com/r/AlienwareTechsupport/s/lh3BRHc41J

Arctis nova pro is garbage in my opinion it just doesn't have any bass even when you EQ it remains very weak and thin sounding in this area however treble comes across very clear and detailled and the imaging is pretty good if you only play competitive gaming it's a solid option. Though if you like to play story games i recommand something like the maxwell it sounds absolutly amazing but the comfort is as bad as it can be if you are really big person with strong neck and very little ears it might be comfy to you but if not the weight of the headphones will kill the back of your neck in less than 2 hours and the shallow pads will hurt your ears and don't even think about changing pads yeah it fixes the depth issue of the pads but it adds even more weight. So as a all rounder headphones i recommand the alienware pro wireless it sounds almost as good as the maxwell and it's way more comfortable however you ears gets very spicy in about a hour because the space inside the ear cups is not really there but it really never bothers me even now with the very hot weather. Edit: Ah yeah and if you are ever interested by wired headphones you have two others headphones that are worth it the pc38x and the epos H6 pro i don't know how the first sound but it gets a lot of praise around the gaming audio community and if you take the h6 pro make sure to take the open back i've tried the closed back and it's not really good sounding headphones compared to the open back which has more bass more detailled sound and it doesn't have this echoing boomy sound that the closed back have

I was just looking around trying to find what 3.9 is fixing and am updating the headphones right now. I actually use these headphones with ANC while roasting coffee on an fluidized bed roaster (air roaster) that has a huge exhaust fan hooked up and they are spectacular for that. I got these with points from buying a new computer and they would have been worth paying full price. Absolutely love this headset.

I was just looking around trying to find what 3.9 is fixing and am updating the headphones right now. I actually use these headphones with ANC while roasting coffee on an fluidized bed roaster (air roaster) that has a huge exhaust fan hooked up and they are spectacular for that. I got these with points from buying a new computer and they would have been worth paying full price. Absolutely love this headset.

I was just looking around trying to find what 3.9 is fixing and am updating the headphones right now. I actually use these headphones with ANC while roasting coffee on an fluidized bed roaster (air roaster) that has a huge exhaust fan hooked up and they are spectacular for that. I got these with points from buying a new computer and they would have been worth paying full price. Absolutely love this headset.

My Pro wireless headset microphone was cutting in and out. me and my friends set had similar issues and was one of the first batch from alienware. I contacted Alienware and they replaced with brand new sets that was manufactured on August 2025. Wow. the microphone is now way clearer. My colleagues and game mates now ask me whether did i change my headset. I guess alienware fix the mic issue already.

I bought them. Major positives and major negatives. The biggest positive is there are easily the single most comfortable headset I have ever used and I have MANY including nova pro, BlackShark v2 pro, Nova 7… they also feel and sound AMAZING right out of the box. Bass is amazing and well tuned. Now the bad bad downsides, #1 you cannot adjust the volume using the volume wheel on the headset, you have to go into volume settings EVERY time you want to adjust them when playing on PS5. Also, these do not work properly with Switch 2. They have two different volume channels including chat, and game and it constantly changes the channel and stops work EVERY time I dock it or turn it on.  All and all, I’m not sure how to feel about them. On one hand, they are the nicest feeling and best sounding headset I have used. On the other hand, having to go into settings to just change the volume is a crazy bad software design that is bad for a $200 headset. I still have them but I think I might return them. 

Maxwell sounds much better. Alienware is much more comfortable, portable and durable. Alienware software cant be installed on Mac or iPhone. You should have a windows. Maxwell software is available for Mac and iPhone.