Alienware (Dell) - Pro Wireless Gaming Headset

Percebi outro problema com este fone de ouvido: ao segurar o botão ANC, o cancelamento de ruído do microfone é ativado/desativado. No entanto, não há diferença na qualidade do áudio entre essas opções. Theoretically, the audio should become crystal clear but with all the background sounds. However, that doesn’t happen.

I've had mine for exactly a week, and I'm dealing with the same issue. There are noises, like small tapping sounds on both sides, when nothing is playing and only the ANC is activated. I find this noise extremely uncomfortable, and it's clear that it started after I updated the headset's firmware. Did you update yours as well?

Used another mic trying to record the humming sound, check it out : [Sound ANC - ALIENWARE PRO | Whyp](https://whyp.it/tracks/227103/sound-anc-alienware-pro?token=2tzZX)

I can confirm here, firmware version 3.9 fixed the noise that was happening with ANC activated! Incredible!

I've only used the mic in a discord lobby with a friend but it works well enough for that and from tests of my own audio it seems to be good on the latest firmware. What I will say is that the pro headset is seriously the most comfortable headset I have ever used. Comfort was the number one thing I was looking for and I rolled the dice on these based on a couple other redditors saying they were comfy and wow. Top tier comfort + awesome sound quality. I've worn them seriously for 8-10hours straight, basically without even feeling them on my ears/head vs the immediate discomfort I've felt with both my Corsair sets. Highly recommend the alienware pros

Arctis nova pro is garbage in my opinion it just doesn't have any bass even when you EQ it remains very weak and thin sounding in this area however treble comes across very clear and detailled and the imaging is pretty good if you only play competitive gaming it's a solid option. Though if you like to play story games i recommand something like the maxwell it sounds absolutly amazing but the comfort is as bad as it can be if you are really big person with strong neck and very little ears it might be comfy to you but if not the weight of the headphones will kill the back of your neck in less than 2 hours and the shallow pads will hurt your ears and don't even think about changing pads yeah it fixes the depth issue of the pads but it adds even more weight. So as a all rounder headphones i recommand the alienware pro wireless it sounds almost as good as the maxwell and it's way more comfortable however you ears gets very spicy in about a hour because the space inside the ear cups is not really there but it really never bothers me even now with the very hot weather. Edit: Ah yeah and if you are ever interested by wired headphones you have two others headphones that are worth it the pc38x and the epos H6 pro i don't know how the first sound but it gets a lot of praise around the gaming audio community and if you take the h6 pro make sure to take the open back i've tried the closed back and it's not really good sounding headphones compared to the open back which has more bass more detailled sound and it doesn't have this echoing boomy sound that the closed back have

I was just looking around trying to find what 3.9 is fixing and am updating the headphones right now. I actually use these headphones with ANC while roasting coffee on an fluidized bed roaster (air roaster) that has a huge exhaust fan hooked up and they are spectacular for that. I got these with points from buying a new computer and they would have been worth paying full price. Absolutely love this headset.

I was just looking around trying to find what 3.9 is fixing and am updating the headphones right now. I actually use these headphones with ANC while roasting coffee on an fluidized bed roaster (air roaster) that has a huge exhaust fan hooked up and they are spectacular for that. I got these with points from buying a new computer and they would have been worth paying full price. Absolutely love this headset.

I was just looking around trying to find what 3.9 is fixing and am updating the headphones right now. I actually use these headphones with ANC while roasting coffee on an fluidized bed roaster (air roaster) that has a huge exhaust fan hooked up and they are spectacular for that. I got these with points from buying a new computer and they would have been worth paying full price. Absolutely love this headset.

I’ve got mine recently, used it for a couple weeks, the sound quality is nice (after tweaking in Dolby Atmos) the build quality is comfy, I thought that the lack of rotation in the cups would be bad but honestly it’s been perfectly fine. The mic is meh, you’re not getting a studio quality mic but it’ll work fine for gaming (Ive done testing for myself and it gets the job done, I wouldn’t use the mic for streaming though). Battery life could be better but it does work wired so that’s not a problem for me. It doesn’t come updated out of the box so you’d have to install their drivers from dells website (I wouldn’t recommend using AWCC as it’s a pretty atrocious piece of software and completely unnecessary, the headset actually tries to install AWCC automatically when you plug in which I don’t like but you can simply cancel the install). Any sound tweaking can be done in Dolby Atmos which you get a free license provided with the headset. Overall I don’t have any issues or regrets in purchasing it, I like the color (I got the white/grey ones) the sound quality is surprisingly good but then again it does have some nice graphene drivers, between this and a set of Astro A50s I think I’d take the Alienware since I haven’t had any big issues like I did with the A50s as of yet but then again I’ve only used it for a few weeks now so we’ll see. I’d say if it’s in your budget it’s a good option. 

I ran anc on for about a week, only humming/crackling sound I had was when menu music would fade out in video games otherwise I haven’t had major issues.

You don’t need an activation code it will appear automatically once you connect the headset to your pc and open Dolby Atmos. 

I only had a crackling like noise when lobby music would fade out for me (in apex specifically actually haven’t had it in other games), if I’m listening to music or not playing anything at all there’s no sound at all like a normal headset. Are you using 2.4 or Bluetooth? 

I’ve only used 2.4ghz, have you tried downloading drivers from dell? I also have my dongle plugged in directly into my motherboard not through the usb cable, don’t know if that’d make a difference but it’s been working for me.

My Pro wireless headset microphone was cutting in and out. me and my friends set had similar issues and was one of the first batch from alienware. I contacted Alienware and they replaced with brand new sets that was manufactured on August 2025. Wow. the microphone is now way clearer. My colleagues and game mates now ask me whether did i change my headset. I guess alienware fix the mic issue already.

Not comfortable to game for hours.. Your ears will be on fire in less than an hour.. I ended up buying Alienware pro..

Alienware got it right with this headset. It is on the same level as the Logitech GProX2 if not better.

I have both the AW 920 H and the Alienware Pro headset. The difference is the build quality. The AW 920H has a fatal flaw the earcups break off. I am on my third pair and I take great care and they still broke. The only thing they should have done with the Alienware Pro Headset allow the earcups the ability to rotate flush like the Logitech G Pro X2 wireless.

I have both the Alienware Pro wireless and the Logitech G Pro X 2 headsets. The Alienware has slightly better sound and noice cancellation. The Logitech is built solidly and sounds good if you use DTS Sound Unbound or Dolby Atmos. I ended up getting the Logitech headset on EBay for about $120 EBay refurbished from the Logitech store and they were brand new. The only advantage of the Alienware headset is louder volume and noise cancellation. I have a Alienware 18 Area 51 and I rotate my mice, keyboard and headset with Alienware and Logitech products. DTS Sound Unbound and Dolby Atmos are really similar and with the Alienware I use Dolby Atmos and with the Logitech DTS Sound Unbound.

Own Alienware and Audeze even the Playstation Pulse Elite aren't bad Maxwells are amazing but cumbersome this was further made apparent when I used the TurtleBeach Atlas Air no one talks about these open back headsets best Open Back in a decade which in return made putting the Maxwells uncomfortable Alienware Pro a recent purchase are light aesthetically perfect for gaming and I've used them gym wise also. Nice balanced sound and a good thump at the end 

I was say which system? Console or  PC. Console wise Maxwell not even close mobile app gets a lil janky but EQ with @Gadgetry Tech on YT excellent sound profile. Alienware is decent on Console excels on PC with Dolby Atmos and again Gadgetry Tech lol. Smooth audio once you adjust AW bass it's dominant after that butter love the comfort and good ANC and Transparency mode I rock them at the gym also beautiful sound .Maxwells are to heavy but sitting still relaxing Audeze nails every genre in my opinion. 

It's a loaded question sorta lol hear ne out Maxwells sound like an audiophile level headset it's amazing but they are so heavy Yiu will feel the fatigue especially long sessions. Alienware is a nice headset not as robust but above good lightweight they feel "adult" like they make sense? The look works home and out in public crisp neutral sound similar to Maxwells and consider your gaming also FPS RPGs Single player Maxwell isn't great at FPS but excels everywhere else Alienware is even across the board not amazing but really really good 

I bought them. Major positives and major negatives. The biggest positive is there are easily the single most comfortable headset I have ever used and I have MANY including nova pro, BlackShark v2 pro, Nova 7… they also feel and sound AMAZING right out of the box. Bass is amazing and well tuned. Now the bad bad downsides, #1 you cannot adjust the volume using the volume wheel on the headset, you have to go into volume settings EVERY time you want to adjust them when playing on PS5. Also, these do not work properly with Switch 2. They have two different volume channels including chat, and game and it constantly changes the channel and stops work EVERY time I dock it or turn it on.  All and all, I’m not sure how to feel about them. On one hand, they are the nicest feeling and best sounding headset I have used. On the other hand, having to go into settings to just change the volume is a crazy bad software design that is bad for a $200 headset. I still have them but I think I might return them.