I’m honestly confused what to do at this point. I bought the KZ EDX Pro Type-C from Headphone Zone and started facing intermittent crackling/distortion issues during calls and normal listening. The issue was random, not constant, but noticeable enough for me to return the product.
Since I actually liked the earphones, I even ordered the exact same product again using my own money and the new order has already been delivered today.
Now Headphone Zone says they could not reproduce the issue during inspection and are offering only store credit instead of a refund. I’ve already requested a callback and explained the full situation, including the fact that I reordered the same product separately.
Has anyone dealt with something similar before? Is there any realistic way to get a proper refund reconsideration in a case like this?
so i had a pair of kz edx pro but I immediately wanted an upgrade so a couple weeks ordered the tangzu wan'er 2 and i am looking forward to trying them :D
after having given the EDX pro's several hours of listening time and gaming time I can definitely confirm the highs are a tad too sharp. I play league of legends and I've found that the ping sound effects (which are on the high end) do feel legitimately obnoxiously sharp
No-Froyo-2300
