ECOVACS - N20 PRO

I agree with you with respect to customer service. Most of the RVC have terrible after sales service. I contacted Narwal customer support (used the number given in Amazon) the customer service executive had no knowledge about the product. Also there is no availability of the physical service centers as mentioned in Amazon. Basically the India map with service centers provided in the home page of Narwal in Amazon is misleading. Like other RVC vendors they provide door step pick-up and service at a nearby factory. However, when I contacted ECOVACS the customer service executive was able to answer my question and also send the necessary details via WhatsApp. In fact, they even contacted me a couple of days later to check with my decision about purchasing RVC. Even I'm planning to go with Ecovacs. With regards to mopping, RVC with triangular mop pads and rotating heads are best. As you mentioned we get RVCs with this facility only above 35-45k.

I think, I will be planning for DEEBOT N20 PRO. I wish to have large collecting bins but its getting expensive. Also, the place where I live, I got to know about a ECOVACS shop and they said they will provide all the service if needed in future. For me, I have concern for after service for Dreame robot though they are excellent.

I was in same confusion. As much as I wanted to purchase Narwal Freo X Plus, I finally went with ECOVACS N20 Pro.  I really liked Narwal double brush, compact dust feature but end of the day I went with ECOVACS because at least it has a service center. I have not read many positive feedbacks about that either but All companies I looked around for such as Dreame, iLife, Agaro - they all had terrible service reviews. While Narwal may be a better product, service simply does not exist. We can purchase extra mop pad n brush etc but what if anything else gets damaged? So I took a chance with ECOVACS. I have used only for couple of days and I can say it vacuums/sweeps floor really good. Mop is nothing to be happpy about. It’s average. I think you should pick your vacuume based on sweeping purpose as priority. None under 30k will mop it satisfactory. 

There’s another difference, the N20 doesn’t require changing dust bags. This likely means you don’t have pay for more dust bags. I own a deebot robovac, mainly for cleaning up after my cat, and it rarely gets tangled.

Ecovacs N20 pro is best

Have been using Ecovacs Deebot N20 for a few months now - bought from amazon during dusshera sale. Pretty good vaccuming (it picks the dog hairs properly without much tangling), mopping is almost 80 percent good. Much better than what the maid was doing. Sweeping the floor with broom was causing a lot of dust to fly and accumulate on the walls and furniture. Now that has reduced. Weekly once we do the mopping manually with dettol water as adding any disinfectants to the machine is prohibited. If you are staying in two storeyed house - it is a bit irritating, we need to move the docking station and machine everytime we shift between the floors (mapping the initial floor map is however just done once). However, pls note that despite it being a robotic vaccum, you will need to spend around 5 to 10 minutes daily clearing the dustbin in the robot, cleaning brushes, mop pads and other components and filling water. People who are not tech savvy like old parents might not find it that easy to operate and might struggle to trouble shoot basic issues.

yes, agree... But that was over our budget. This model was like 25k after discounts. The auto clearing model was almost double if i am not wrong.

I like my Ecovacs N20. It does basic vacuuming and mopping, well enough for me at least, and the dock also has self-cleaning, so I don’t have to worry much about clean it. The main reason I went for it is that it doesn’t need a dust bag, so I don’t have to spend extra on buying dust bags.

My biggest ad is find one with excellent obstacle avoidance. If I have to pick up cords and socks 1st it’s basically useless to me. I had a deebot LiDAR but the avoidance sucked. I had to preclean the room, pick up the curtain make sure no clothes were under the bed and put all my floor outlets on the table 1st. At that point why not just use a stick vacuum