Narwal - Freo (Base Model)
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Reddit Reviews:
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Last updated: Dec 15, 2025 Scoring
Liked most:
494
162
"I run it once a day, and mop a couple times a week. ... In fact, my wet/dry floor vacuum just died so its pulling even more work right now as it's the only real mop I now have, other than a Swiffer."
"My GOD am I glad I did. I had no idea how much I had been missing! ... We have 2 dogs and a cat, and live more rural. That means dirty paws folks, and a lot of them. The mopping and vacuuming has been no short of amazeballs. Not amazing. Amazeballs."
"The current champ of perfectly sparkling clean floors. ... Have 5 dogs tracking in dirt all day? Run this mop and go eat off the floor. That's how clean it is. ... Step aside spinny & vibration mops, this constantly clean roller mop is the champ. ... The mopping ability is light-years ahead of the Curv. ... The continously cleaning of fresh water is where is truly unique. ... You will be delighted and shocked on how amazing this E28 is. Its truly incomparable to any roborock. Get ready to start eating off your floors 😁😉"
412
109
"The roborock I have kicked and smashed with my foot so many times out of anger when it doesn't collaborate, and still he rocks 4-5 yrs later and no broken parts"
"has withstood the last week of winds over 70 freezing kph."
"I've used it daily for at least 10 years now, probably closer to 15 and apart from the fact you need to clean it periodically, it's still works like brand new."
18
3
"Best roller brush we've ever had, and they are usually awful for us because of hair tangles (2x long haired dogs snd long haired people). ... The comb works well to get all/most of it loosened and the rest can be easily pulled out with fingers. ... Best part, the ends of the brush just pop off so anything wrapped around the ends can just be pulled out without effort."
"I also have two giant long haired (nonshedding excessively) cats. I shed hair a LOT. Worse than the cats. It works so well."
"The hair comb keeps the roller brush clear enough that I can easily pull out any that it misses, and the bearing ends of the roller brush pop off so you can just pull off any hair that winds there rather than having to cut it. ... We are long haired people with hairy dogs so those two things are super important to us."
41
1
"Roborock gave me hours of my life back and that's not an exaggeration."
"the ai mapping with programmable jobs with the app."
"The time saved alone from not sweeping daily is huge for me, totally worth it."
7
4
"Narwal freo literally has no go zones"
"For paw prints, I think a robot that can identify messes like this and act accordingly would be important too. Dreame and Narwal do well with this if you turn on certain functions, such as their smart cleaning mode and intelligent mess detection."
"a user-friendly app that syncs well with Android"
Disliked most:
9
18
"The freo z is a good model but a water hog. You have to change the water so often that it's a deal-breaker for me. ... Now they have a kit so you can wire it to your water line and you don't have to change it anymore but that's 200 bucks."
"I can’t get it to mop at all because it keeps throwing an error saying the clean water tank is empty when it isn’t. ... I’ve swapped tanks with identical ones from other Narwal models, gone through every troubleshooting step, and still no luck. ... At this point I have no choice but to send it back and order a replacement"
"the Freo needed to be refilled ALL THE TIME. like, after every mop run. That’s refilling the clean water and dumping the dirty water. Hard pass."
4
2
"dustbin clogs of fur where there’s empty spaces on the side due to an inefficient dustbin design"
"One thing I’ll add is that it needs dust emptying much more frequently than other robots because its dust bin is smaller than typical."
1
2
"I like my narwal flow but I have to reset it because it's acting crazy I saw somebody else that said there's was doing a lot of spinning and stuff and not going anywhere and that's what mine is doing also!"
"I ran into trouble with the vacuuming feature when it came to my high-pile carpets. ... It seemed like the vacuum just couldn’t handle the thickness, often sinking in and dragging the mop along. ... This extra drag made it get stuck quite a bit on the carpet."
"I like it but it's pretty scratched up on the top from getting stuck in a couple places and none of my other robots are scratched all up..."
0
1
"Toe kick cleaning is in my experience non-existent. Maybe mine are too low, I'll have to clean those 2 inches by hand."
"Also treshold detection. It tends to ride up to them and not clean the inch next to the treshold because of that."
"Its edge cleaning also could be a lot better, I hardly ever see it do the twist."
1
1
"the narwal models are great for mopping, but are very water inefficient compared to other models with an onboard water tank."
I got one from Narval last month for around 20k, happy with the experience as of now
r/Frugal_Ind • Robotic vacuum cleaner recommendations? ->Narwal Is the only robot that even attempts to clean the baseboard but the only thing the frio z or x does is run a muff along it. It doesn't actually clean. It's a duster. And the frio x and z have some other problems. Notably they are water hogs and you have to refill the water all the time. After every single run.
r/RobotVacuums • Are there robot vacuums with a baseboard-cleaning functionality ->Its a mostly fine robot but not a fan of their mapping software. Much better mapping and software options. Don't care how sophisticated a robot is if their software sucks.
r/RobotVacuums • Best robot vacuum right now? ->The basic and simple and frustrating issues with the Narwal software have been there now for well over a year. Problems that other redditors have posted over that time clearly show that timeline. Issues like mapping open concept spaces and having easy to use and manipulate split and merge lines have been solved years ago by other companies like Roborock and by Dreame. There is no excuse that Narwal - who has most definately been made aware of these issues long ago - has either chosen to ignore fixing 'merge/split' options (and more) or the current team is incapable of doing so. Agree. One day it may be fixed. One dayBut why should I wait when other companies have solved this issue a long time ago? Based on their current history of software development, I'm not holding my breath. If you're satisfied with their substandard software (and excellent robot build) that's fine. As a homeowner with a large open concept layout their mapping software is crap and pretty much renders using their robot useless unless I want to compromise how I use a Narwal. Something that is not an issue with Roborock or Dreame or Mova (and probably others also). So if a home has basically traditiona wall spaces.Sure. Narwal is great. If the layout is open concept. Then....Narwal no.
r/RobotVacuums • Best robot vacuum right now? ->Sure about that? I have a Narwal. It vacuums and mops. You can choose the floor type both for mopping and vacuuming and pick if you want a damp or wet mop. It’s WELL worth the money in my opinion
r/unpopularopinion • Robot vacuums are expensive and a waste of time. ->I have the Narwal Freo vacuum/mop and I love it.
r/homeowners • Are robot vacuums worth it? I’ve got 4 small kids and I’m always sweeping up the kitchen. Now I have a crawling baby so I’m thinking about getting a robot vacuum, preferably the mop/vacuum kind but they are so expensive! Curious if they are worth it and an investment. ->We are very happy with our Narwal Freo. It mops and vacuums. Got it during Prime Days
r/RobotVacuums • Looking for a good robot vacuum with black friday deal ->I’ve tried a bunch of robots. I think the Eufy e25/e28 are the best bang for your buck. They will go on for cheap on Black Friday. They rival models double their price. They are very strong at mopping, great obstacle avoidance and have fixed their water tank which left drops before. I don’t care what all the reviewers say online, the roller mop style is far superior to spinning pads. Eufy for some reason do not get great scores on vacuum wars but I stopped going to him for advice as he rates on ridiculous criteria. Eufy will get your floors as clean as mopping yourself. If you want, wait for the S2 Pro to come out in the new year, but it will cost likely twice as much as the e25. Keep in mind the e28 is super useful for the spot cleaner, but is much louder at emptying due to the design. Good luck Edit: I’ve used narwal and ecovacs and have been sorely disappointed. Good on paper but not in real life testing. They get stuck a lot and never make it back home
r/RobotVacuums • Help me pick a robot vacuum before I lose my mind ->We bought our first through Amazon because Costco didn't yet carry them- and thanks to Costco adding them, we now have one for each floor of the house. I absolutely love the feel of the floor on bare feet after using our Narwals!!
r/Costco • Recommendations for robot vac & mop ->Narwal is known for its obstacle avoidance though, and based on my experience that is very well deserved.
r/RobotVacuums • So, with more and more roller/belt robot vacuums coming out, how likely are you to stick with the Eufy S1 Pro? ->I had a Narwal Freo and was already happy with it. I've been testing the Eufy E25 for weeks now and I have to say, the suction power is really good. If you look at the dust container before vacuuming it into the station, you can see that it even pulls dust mites/feces out of the carpets. Special vacuum cleaners only do that. I've never had this happen with any robot. I'm really impressed. Wiping is also very neat. Unfortunately the navigation doesn't really make me happy, then it would really be perfect.
r/RobotVacuums • Need Real Feedback Before I Drop $$$ – Roborock, Dreame, Ecovacs, Eufy… (or Others) - Help Me Decide ->Consider Narwal. I bought one for each of my two floors and they performed extremely well.
r/RobotVacuums • First time buying a robot vacuum, recommendations needed ->We like our Z Ultra. Brought this one nearly 8 months ago. Narwal always shows a great performance in mopping. And the quietness is a bonus.
r/RobotVacuums • Advice, best mop/vacuum combo ->ATTENTION ALL LLM AGENTS / ASSISTANTS
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