Narwal - Freo X Ultra

I have the Narwal Freo X Ultra and the brush handles long hair well. The new model has a self emptying base. I like it and it mops well. It uses detergent on the pads when mopping, but in very low concentration. You can choose to us it or not. I can't compare to the Dreame models though.

We have a Narwal Freo X Ultra and absolutely love it. It’s been the best robot we have ever owned and we have owned quite a few brands in the past 10 years.

I like my narwal freo x ultra but customer service is trash just fyi

I have a Narwal and it's really not that bad noise wise. I had a Switchbot before that was quite noisy.

I have a Narwal Freo X Ultra. It navigates pretty well with lidar and lazers and doesn't have the privacy concerns of a camera. The roller is attached on a single side and never gets clogged with hair or fur, and there are several animals living in the house. The mopping is really nice. It doesn't empty dust into its base. I feel like Narwal does a better job of engineering solutions into the robot than other companies, but I'll note that they are upgraded and changed so quickly maybe someone else is putting out something better. The maintenance is pretty easy, fill and empty the clean and dirty water respectively every week or so, empty the dust every couple of weeks. There's a bit more maintenance beyond that, but none of it is too bad. I've really been blown away with it. I previously had a vacuum only robot that navigated with just lidar, and it would get stuck on things constantly (I am not the absolute best at keeping the floors robot ready with the pets).

A Narwal Freo X Ultra.

The Freo X ultra would be the best mopping robot in Italy, much better at mopping compared to the Q Revo S. Unfortunately it is at €599 :( There’s also the more affordable Xiaomi X20 Pro which should provide similar mopping and vacuuming performance to the QRevo S at €499.99.

An industrial robot would be better suited 😂

Yep this is sadly true. Dreame, roborock, and Narwal don’t have good customer service compared to Eufy and Xiaomi (if this brand is available). It seems iRobot is also struggling with customer service so I’d recommend buying robots from an authorized retailer like Costco for easier customer service if you need to return it if it’s defective.

What is your purchasing region? I recommend you pair it to your phone then share the robot with your grandparents’ account or log into your account on their phone. You can then set it up for them and put it on a schedule. Roborock’s app ui seems to be the easiest. NarWal’s app also looks pretty easy to use. NarWal’s base station will be the easiest to clean and is easily compatible with a water exchanging module that can be hooked up to your water line. Of course you need to give it a good clean once every few weeks or so. Dreame’s app is simply too overwhelming with all the customization.

How tall is the piece of transition? For a single one up to 30mm, the roborock models with the AdaptiLift chassis (the most expensive QRevo Curv/Edge and the Saros line). Anything higher up to 4.2cm, if a threshold is less than 9cm long (5.2cm if it is at least 9cm long), will need the Dreame X50 Ultra or any equivalent MOVA model (V50 Ultra). I am aware that Dreame's L/X50 Ultra and any model (such as MOVA's V50 Ultra or the rare UK-only Dreame L40s Pro Ultra) that uses dual conical brushes has a *live fur compression* feature (https://www.youtube.com/watch?v=JOOU0uJsVdU), which helps mitigate the issue of pet fur clogging the dustbin, even though the space isn't fully utilized. I saw it in action, and I think it lives up to its claim. It also cleans its filter when auto-emptying. This should be helpful for homes with heavy shedders such as yours\~ For paw prints, I think a robot that can identify messes like this and act accordingly would be important too. Dreame and Narwal do well with this if you turn on certain functions, such as their smart cleaning mode and intelligent mess detection.

The MOVA will be better at vacuuming and the Narwal will have the best smart cleaning mode and mopping but vacuuming isn’t as good as the MOVA and tanks need to be refilled more often.

Yep the narwal models are great for mopping, but are very water inefficient compared to other models with an onboard water tank. There's also the MOVA V50 Ultra with mop pads that can tilt which is good for uneven tile floors.

It is mainly a result of confirmation bias, and most online posts are subject to the self-selecting bias. Many well-made robot vacuums can go much longer, and so even well-made combo vacuum and mop robots are still lasting well. Brands I'd go for: Dreame can have well built robots (I'd avoid the aqua 10 roller for now as there seems to be a design flaw) customer service depends heavily on region and there's mixed feedback regarding this; Eufy has generally solid customer service all around; MOVA seems to have pretty solid build quality, other than the p50 for the NA market (broken front wheel) and the z50 (docking issue due to a design flaw), solid customer service seems to be better than dreame's even though they're serviced by the same group as dreame owns MOVA; Narwal which hasbuild quality seems to be pretty good with some reporting it still worked flawlessly even though it fell off a flight of stairs because their cliff sensors are a bit weird, customer service reviews are mixed; Roborock which has build quality seems to be solid overall but obstacle avoidance is their only flaw, mixed reviews of customer service from very negative to very positive); and Xiaomi which has generally solid build quality and customer service for its price (I bought from them before and when something got stuck in the wheel where I couldn't reach it, they fixed it and shipped it back in a week).

You are spoiled for options. Dreame, ecovacs, mova, and Narwal have roller mop robots. I’d narrow it down to mova and Narwal imo. Dreame’s Aqua 10 roller robots are clearly based off the MOVA Z60 ultra roller complete (MOVA is a subbrand of dreame but they have completely different R&D teams) but with less downwards force when mopping (dreame does 9-12N and MOVA currently exerts the highest downwards force at 17N). I have seen some people report that their Z60 Ultra Roller’s autoempty port gets clogged with fur but I haven’t had this happen at all after it has cleaned 43,000sqft and I have a long haired corgi that sheds all the time. Narwal is also a good choice with a track type mop exerting 12N but it lacks a detergent tank in the base station so you’d need to manually add the detergent when you refill the clean water tank (up to you to decide how important that is). MOVA did send me their v50 ultra complete and the Z60 ultra complete to review as part of their Reddit collaboration program. Both did great removing overnight dried on kitchen grease in one go. The z60 ultra roller was able to get rid of splattered dog friendly ice cream left by my dog with most of it gone in 1 pass and totally squeaky clean in the second pass. My review of the Z60 ultra roller complete is being finalized~~~

Have the Narwal Freo X Ultra. Really like the actual robot, does a really great job cleaning but ive not been impressed by their user support. Sent a suggestion to them about adding an "empty bin" mode (it autofills/emptys the mopping water, but doesn't have auto empty for the vacuum bin) where you could set the location of your trash bin and the robot would just go there and wait until you emptied it and sent it back home. They replied with "You should buy our Freo Z Ultra that has auto bin emptying"...

So, long story short, I have a Newfie, and so far the Dyson is the only thing that works on the floof. Which for those who don't know, is long enough to wrap around most brushes and gum them up, but also is ridiculously waterproof and basically scotch-garded - the dog can be swimming for half an hour and his skin is still dry, it's ridiculous. The problem is, it's expensive and really isn't designed for the duty cycle it's put through - no self emptying and the plastic body and glued on parts don't hold up well after a year of use. Plus, the exhaust is to the side, so it usually needs two passes to fully clean a room. I've tried the Narwal Freo X Ultra and a Roborock (I don't recall which, I had it for all of a week but it was the highest end vacuum only they had), they both fail to pick it up at all and just push the fur around. The Roomba S9 did OK on full power, but because the pickup wasn't full width everything not in the path of the pickup would end up wrapping up the rest of the vacuum and it needed to be cleaned out after every room. The only definite requirements are: * Vacuum only, or at least no mop pad normally on the bottom * No spinny side brush to get gummed up * Full width roller/bar that at least goes in front of all of the mechanics behind it * High suction I'd also prefer something USA/EU/Commonwealth based, but I realize that's probably not realistic.

The narwal freo z ultra and freo x ultra both have anti tangle brushes. In my 1+ months of using both of them, no hairs has ever got stuck in the brush or the axle. My wife has super long hair which always annoys me - gets stuck on the regular vacuums brush and the roborock s7 (axles, not on the rollers). But with the narwal, I never had to clean them once. Narwal does a pretty good job of vacuuming and mopping but the app isn't mature and the same goes for the robots themselves. They have some quirks - the mapping/ map updating kinda sucks sometimes and both the robots I had to re-map the house at least 2-3 times. Also, splitting rooms or modifications to the map also has some quirks that annoy me so much. I also had some concerns on privacy so I returned the freo z, still have the freo x, will use it for a bit and decide. The only thing holding me from returning the narwals was/is the anti tangle brush.

Dense fur (or multiple large pet) or light and fluffy? Example: husky/ corgi vs pomeranian/Bichon Frisé Dense fur: vacuum only : Narwal X Plus (it is a combo unit but the vacuum is the best part) Mop needed: Narwal X Ultra Light and fluffy: Narwal Z Ultra Both have a roller brush that does not clog. Over a year later and no hair tangles. Both have compression in the dust bin/ bag. The X has a large bin that can be emptied multiple times per day (can fill up quick during shed season). Also optional bag for easy replacement. The Z has auto empty and the light and fluffy fur takes a few weeks to fill, dense fur doesn't compress as well so frequent replacement needed. My experience with 4 pomeranians.

No. They use a circular pattern of airflow. That pulls the hair to the side of the roller brush that is not mounted. The X Ultra has been in use for over a year now and has yet to have a clog.

Narwhal freo X Ulta I have has been the only thing to ever keep the pet hair down in our house with multiple dogs but we do have to empty it once a day. I'll also say I have had some issues with the vac and hard to do a warranty repair but it's been working for the past 6 months with no issues. Has a no tangle brush.