I had a Roborock Qrevo last year and had to return it because the auto-empty function couldn’t handle all the dog hair in my house (4 dogs). This made the vacuum basically useless for me, even though I loved everything else about it. The crazy part is that customer service said they wouldn’t recommend any robot vacuum for my situation, so I would stay away from Roborock completely if you have a lot of pet hair. I knew this was not true for other brands, as my old Roomba would auto-empty just fine. I ended up getting a Eufy E25 and it works great. Search my comment history for details about the E25, or let me know if you have any specific questions.
Here’s what I wrote to Roborock’s customer service:
“Do you have a recommendation for a Roborock vacuum mopper that can auto empty lots of dog hair (I have 4 dogs)? I was quite happy with the QV35A otherwise, and the customer service has been excellent. So I would be happy to purchase a Roborock again, as long as it has an auto empty feature that works for my needs.”
See screenshot for their reply lol
https://preview.redd.it/i6hu95axmi5h1.jpeg?width=1525&format=pjpg&auto=webp&s=f071d62afeb2fc156f368a2f380a5125780d1a0b
I have two shepherds and got roborock qrevo S and love it, got a second one for main floor.. the trick is to do it everyday, just vaccum to get all the hair. I use wet mop option every other day
I don’t have carpet so not sure how it would be for carpeted floors.
AI or not, I will agree that Roborock’s customer service is abysmal and their devices don’t last as long as they should. We are replacing a 2 year old QRevo because it’s dead. Customer service was useless.
I bought 2 qrevos when they came out. One for each floor. One had a vacuum motor error and I sent it in and they fixed it just barely outside warranty at about 14 months. They sent me a brand new unit and it worked for 3 months then the lidar on the new unit died and I contacted them and they basically said tough shit I'm outside of warranty and the new unit didn't come with an extension to the warranty. Now I'm just using the one unit for both floors it's been working alright.
I have fairly regular issues with these qrevos and I wouldn't buy another. I have hairy dogs (2 afghan hounds) and while they don't shed they do lose hair the same way a human would and the hairballs get clogged in the dock so I regularly have to clean out the inside of the dock. That and the hair often gets trapped in the main brush.
The one unit has worked almost 2 years now and that is nice but I feel really burned by the unit that died just outside of warranty and then the unit lasting 3 months. I wouldn't buy from roborock again.
Top Robot Vacuums on Reddit
1
Roborock
Qrevo S
82% positive of 247 users
Reliable, great mopping (lifts pads), but poor cable avoidance.
51lverb1rd
