Samsung - Jet Bot AI+

We had ours 11 months when it kept saying something was stuck in the brush, please remove it. It said it every 2 minutes and would stop cleaning. There was nothing stuck, we deep cleaned the thing to be sure and no change. I contacted customer support, and after a lot of back and forth, providing proof of purchase date and troubleshooting, they emailed a label to send it in for repair. They've had it over a week, and the repair status has been "product under inspection" the entire time. We have 4 dogs and I'm going nutty without a robot to help clean up all the fur. Honestly thinking about buying a different (non Samsung) one and just putting one of them upstairs when we get the Samsung back.

I had to send it back. Luckily it was just barely still in warranty. Took a little over 2 weeks and it came back good as new. I'd still never recommend this brand/model if anyone asked.

Ewww, our warranty is up at the end of the month, should have got an extended one. I 100% wouldn't recommend the robot to anyone either. It's always yapping to check one filter or another, even right out of the box. I clean the filters regularly. The height is awful, it won't go under most of our furniture. Then it stopped being able to get back on the dock, would shut off 6 inches away. We used to joke it passed out drunk in it's own front yard. I'm worried about wetness being a factor. I've been super careful with it, but we have a 3 year old who named it "Mop mop" and treats it like a pet. I could live with all of that, and the random times it thought the floor hvac vents were cliffs it was going to fall off of and die. Some of our floors are carpeted, and it would say it was stuck or something was in a wheel when there wasn't. But the brush roll issue was the worst. The majority of our main level is LVP flooring, and the dog hair is super visible there. For how much I complain about it, the thought of it being gone a month is brutal. I have a Meile canister vac, I think the C4. It's good, but I'd rather not drag it out multiple times a day to deal with dog hair. If it were up to me, we'd have maybe one dog, but my husband is a crazy dog person and we have 4.

Lol I literally just got an email that it was done! I hope the repair lasts! Also hoping shipping is quick, it's somewhere in NJ and we're in extreme eastern PA, so it's not overly far away.

I dont think you voided the warranty. My husband dismantled ours as much as possible and cleaned it completely out, then put it back together before I even contacted Samsung about the repair. Ours came back from Samsung with multiple things replaced that weren't even an issue. I'll give them that their repair service was amazing. The only thing they weren't good at doing was updating the status. It went from item recieved to inspecting and never had an expected repair date, just went right to product repaired almost 2 weeks later.

Mop mop is home! It already got stuck in the upstairs banister while mapping, but at least hasn't complained about the brush yet. The paperwork they sent with it also had something about not letting it get wet, I forget the exact wording. So that might just be a standard thing they include with repairs. So far the roborock is working good downstairs. it's the qrevo s. It takes forever to clean, but it was half the price of the Samsung, cleans it's own mop pads and seems to do better on carpet, at least with the battery life. It even goes back to the base and cleans the mop pads in the middle of cleaning the hard floors. The main con right now is I'm so used to the smart things app that navigating the roborock one is difficult. I have the hardest time finding where I can just tell it to clean certain rooms.

I can tell you NOT to buy the Samsung jet bot AI+ My husband got it on sale on Black Friday last year for $700. It worked fine for a few months, then couldn't get itself back onto the charging dock. No big deal, I'd pick it up and set it on to charge. Now it keeps saying something is stuck in the brush roll, when nothing is. I mean we took it apart as much as we could, cleaned it out, blew it out with the air compressor and it still won't run for more than 2 minutes without stopping and saying it has a non existent problem.

They tried to say the 1-year warranty expired in March. I'm getting my husband to send screen shots of the Amazon order from late November but they keep asking for more and more info to be on the screenshots

OMG, they're sending someone to pick it up, fix it and return it. Very surprising because we live 30 minutes away from what I would even consider a decent sized town If it actually gets repaired/replaced. I'll take back all my mean thoughts lol

Your reviews are great! Always enjoy watching them! I can't recommend Samsung for a robot vacuum. My Jet Bot AI+ is with Samsung for the 4th repair in a year for the obstacle avoidance sensor failing and preventing the vacuum from working. The latest repair lasted a month. I'm glad I got the extended warranty on it from that perspective, but I doubt it will last longer than that. Also very bizarre is it is next to impossible to find replacement parts for its consumables. I ended up having to get a replacement for its roller brush from eBay from a seller in Australia. Which is nuts considering the vacuum is still listed as for sale by Samsung and isn't much more than a year old (from my purchase date anyway)!

Repairs were stupid slow. I think they had it for a month the last time it was in. The Jet Bot AI is working, but now he just stops in place and gets "confused" a lot. Like vacuuming back and forth on the same stretch of carpet with nothing around him blocking his path in any direction. or just stopping and freezing in a spot for minutes at a time. I probably need to send him in again, but am sure it will be another month or two. The last time he came back they noted to not get him wet. Which was BS as I've never gotten him wet or let him vacuum over a spill or anything like that. I have the Samsung Care+ so they couldn't bill me for it, but I wonder if that's a tactic they're using too. Not very impressed with it as you can tell.

I think you are taking too much from reviews, these reviews end up always promoting some bot as the best.. and it rarely is. As they are all about specks. The more features, are they useful or not, is better according to reviews. They never do any real long-term testing. Like do you actually need object avoidance? Does it even work well? Do you actually need an auto empty bin? One big feature reviews rarely mention for example is height, my current bot goes under my shelfs. The last one did not fit. I think this is one of the biggest things i would consider, because i have my house set up so that the bot can go everywhere. People have this blind trust in tech, but in reality, you need to adapt to the tech to actually use it efficiently. I made the mistake on my last bot, it was supposed to have good suction power etc. It was absolute crap, build quality was rubbish. Small tiny brush in the center. Now i have a bot that most reviews said was not good, and its way better. Its a 5 year old model. Nothing much has changed in bots, expect the basic feature bloat to sell a new one every year. You need to understand what you need and go based on that, not to listen blindly to reviews. One other bot that has the wide front brush is Samsung Jet Bot AI+ The S9 was probably too expensive and did no sell well. The reasons some bot gets discontinued is always about money. Not about was it good or not. I think it was also the first non neato D shaped bot. Its cheaper to manufacture multiple bots that share the same body.

We have a Samsung Jet Bot that patrols the downstairs of the house twice a day. I wanted it anyways before I adopted my cat. I have actually NEVER found fur on the floors or trapped to my socks, but I do find fur on the sofa or fabric spots that he sleeps on regularly. My clothes probably come second. I brush more than daily as a bonding routine so that helps. I'm in the opinion that any Lidar robot vacuum will help out a lot.

After lots of trial and error, I've come up with the winning recipe of a robot mop (but with the dry swiffer-like pad on) runs every day at 615am. The robot vacuum then comes along about an hour later and gets any missed tufts and dirt. This method saves the robot vacuum from getting clogged daily. Since the pads are dry, the hair all sticks to it and I just pull the blobs of hair off and replace it when it gets actually dirty.

Samsung Jet Bot Vacuum and an iRobot brava jet

Vacuum wars said Samsung Jetbot AI was good. I tested it, it's embarrassing how bad it is.

Bought mine directly from Samsung. Had the previous version JetBot AI that worked pretty well. This does ok except for one glaring issue I can't seem to resolve, it will not return to the base station to empty it's dustbin when it's full. It just keeps going and ends up clogged and dragging dirt around the floor. If I can't get this issue fixed I'll be sending it back.

I have an S9+, Braava Jet M9, and Samsung Jet Bot AI combo. Aaaaaand i still need to use a dyson or swiffer occasionally though lol. all of them have their purpose, but teamed up the work load is less to none. but that’s for 1 floor, so YMMV

I had the Samsung jetbot ai, was good but I think plagued with faults, I sent it in to repair and ended up with the 3 in 1 hoover and mop (worked better for me as I swapped out carpets with hard floors) had it about 2 months and think it's great. I don't think they stand behind some products as the new one is more traditional in design than my original one.

I had a Samsung Jetbot that broke after a year and a half, and would have cost me $150 to fix. I went back and forth on fixing it, but ultimately realized that I could buy a brand new robot for that price. The Roborock Q5 happened to be on sale for exactly that price, so I ended up buying it, and have been using it obsessively to clean up the buildup from the past several months. I didn’t realize how much dust and hair had accumulated on my carpets in that time (I live in an apartment, and don’t own another vacuum), and looking at what a difference it’s made to have a freshly-vacuumed carpet has just given me so much tranquility. I have a cat, but really the buildup had come from me, because I have long hair that tends to shed. There was literally a mouse-sized amount of hair tangled up in the side brush after running the vacuum four times, with the main rollers covered in hair. The advice that was given to me by folks in this subreddit is to make sure you get a robot with Lidar. Lidar is the mapping technology that actually allows the robovac to clean every inch of the floor. The robovacs without Lidar just kind of bounce around, and aren’t nearly as effective at cleaning because they don’t keep track of where they’ve been. They go in zig-zag patterns, and Lidar robots go back and forth. It’s more expensive, but to me the difference is worth it. I’ll also say that what convinced me to get a robovac in the first place is that someone told me it forces them to keep their floors clean. You can’t have your floors cluttered because it will block the robot and stop it from doing its job, or even get it tangled up. So that’s just one more reason to get one.

We started with a Eufy X8 in 2023 (for £320) after our second child arrived and the hoovering just wasn't getting done. We were very happy with it but it lasted 13 months before one of the sensors gave up and it wouldn't operate any more. It was outside the 12m Eufy guarantee so they were useless. Luckily had bought through amazon who happened to have a 24m guarantee on it. We switched to a Samsung JetBot at similar price point with a 5y guarantee. Am happy with it but I think the eufy did a better job of hoovering, particularly with my wife's long hairs from the carpet. But I was disappointed with eufy's longevity so wouldn't go back to them unless they increase their guarantee. Both of these had mapping software so they went around in an organised/efficient route. The Eufy mapping was better than Samsung. Samsung can't cope with multiple floors. Ours lives in the kitchen where it goes around 3 times a day clearing up crumbs etc. We live in a house so we have to carry it to different floors when we need other rooms done.

We had a Samsung jetbot in Korea.. came with the apartment (our owner was gem of a person).. It was very effective especially during "asian dust" season i.e. March/April..