Shark - Matrix Plus (UR2360S)
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Reddit Reviews:
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Last updated: Jul 19, 2025 Scoring
Liked most:
24
3
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"With three they can just make it to a full week for emptying. ... Life changing."
"One huge leg up for a Shark over Roomba is that the brush roller is similar to a vacuum (e.g. hard plastic), whereas the roomba is a plastic roller with a rubber cover that is DESTROYED by dog fur and you have to frequently replace."
21
4
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"With three they can just make it to a full week for emptying. ... Life changing."
"Get one that has the auto empty dock. I empty mine every couple of days that way."
14
6
"The big thing for me is the app and the map. Once it learns the house you can send it to just individual rooms to clean which is a lifesaver with small kids as rarely are all the floors clean at once. ... I send the robot and it’s amazing."
"I love the mapping function because I can keep it out of certain areas depending on how good I was at preparing the house."
"it ’s randomly stopped talking to the app (I’ve troubleshooted it as much as I can short of calling support), so now it’s lost half its functionality."
19
2
"One huge leg up for a Shark over Roomba is that the brush roller is similar to a vacuum (e.g. hard plastic), whereas the roomba is a plastic roller with a rubber cover that is DESTROYED by dog fur and you have to frequently replace."
"the only robot vacuum that didn’t clog or burn out was the self emptying shark one. ... it’s been going three years strong."
"the only robot vacuum that didn’t clog or burn out was the self emptying shark one ... it’s been going three years strong."
26
0
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"The big thing for me is the app and the map. Once it learns the house you can send it to just individual rooms to clean which is a lifesaver with small kids as rarely are all the floors clean at once. ... I send the robot and it’s amazing."
"With three they can just make it to a full week for emptying. ... Life changing."
Disliked most:
1
2
"I hate hate hate the mopping feature. ... The pad stays dirty and I constantly have to change it out and never feel like it really gets my floors clean. ... I wish I didn't even get one with that feature."
"in Vac / Mop, the suction is not great"
5
2
"Ugh. Ours does REALLY well at binding itself up with wife & daughter's straight hair. Same with edge-brush and the small pivoting roller. ... doesn't seem to do anything to minimize hair in rollers, despite the box being emblazoned with "SELF-CLEANING BRUSHROLLER". Edge-roller and even the little pivoting roller all do a bang-up job of binding up seemingly half the hair that they find."
"Ugh. Ours does REALLY well at binding itself up with wife & daughter's straight hair. Same with edge-brush and the small pivoting roller. ... doesn't seem to do anything to minimize hair in rollers, despite the box being emblazoned with "SELF-CLEANING BRUSHROLLER". Edge-roller and even the little pivoting roller all do a bang-up job of binding up seemingly half the hair that they find."
"If it doesn't get run at least once a day, the roller brush will get clogged."
4
6
"it ’s randomly stopped talking to the app (I’ve troubleshooted it as much as I can short of calling support), so now it’s lost half its functionality."
"Occasionally with an app update your robot will act like it ’s lost and doesn’t know the map and you have to remap the house which is annoying"
"can’t see the robot moving around the map with the matrix version"
4
3
"Oh yeah, the 30 day bin does not apply to shepherd and husky owners in any way shape or form!!"
"The claim of 30-days before emptying is BS, as that’s based on a non pet hair household. ... I auto run it 3 times a week and empty maybe 1-2 times a week."
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room"
6
3
"When it finished vacuuming and tried to return to base, it struggled to locate the base. ... I had to pick it up and place it right in front of it in order for it to dock."
"Down side tk the kid is she sometimes let's markers or colored pencils/crayons go under the couches which then get caught in the vacuum. ... Being woken up by a "my brush roll is stuck" from a deep sleep is very creepy 😂"
"Occasionally with an app update your robot will act like it ’s lost and doesn’t know the map and you have to remap the house which is annoying"
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