Shark - Matrix Plus (UR2360S)
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Reddit Reviews:
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Last updated: Dec 30, 2025 Scoring
Liked most:
412
109
"The roborock I have kicked and smashed with my foot so many times out of anger when it doesn't collaborate, and still he rocks 4-5 yrs later and no broken parts"
"has withstood the last week of winds over 70 freezing kph."
"I've used it daily for at least 10 years now, probably closer to 15 and apart from the fact you need to clean it periodically, it's still works like brand new."
533
110
"It picks up all the cat fur, all the dog fur, all the litter, all the human hair."
"I have one teenager who’s messy and a dog who sheds like it’s her job. It’s been a game changer."
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
149
4
"They have mapping and self-emptying, which for me are absolutely essential features. ... We've had others without the self-emptying feature and I never emptied them regularly enough, which rendered them less effective."
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"With three they can just make it to a full week for emptying. ... Life changing."
102
11
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"With three they can just make it to a full week for emptying. ... Life changing."
"splurge for the self emptying because if you have to empty it every time you're less likely to use it. We only have to empty ours like once a month and I have a 14mo and a 3yo who drop crumbs everywhere. ... we have a Shark with a large self emptying bin and that thing is great for the price point."
13
3
"I like the lidar rather than running into everything."
"( my robot would go around napping dog and come back later )"
"I can set no-go zones."
Disliked most:
47
115
"it is also way more prone to tracking pet messes about, that happened once with a pile of cat vomit and I was a little traumatized."
"if you take if off the dock yourself it loses the mop function unless you restart it literally 10 times"
"for the love of God please don get a roomba combo model. They don work… ever."
55
110
"The j7 got stuck often, maybe 1 out of 4 cleanings it either sucked up a cat toy or jammed itself under something."
"I also have to be careful to pick everything up or it will get stuck after destroying my kids toys."
"Not only does it stop and turn every couple of minutes, but in almost every run through my flat, it missed something. ... sometimes it didn go underneath my table, sometimes it missed a corner, . this was actually the main point why I returned it eventually. ... You need to be able to trust your robot vac to clean everywhere. ... these were not impossible to reach places, and there was no feedback at all why it didn go there."
5
15
"Its a mostly fine robot but not a fan of their mapping software. ... The basic and simple and frustrating issues with the Narwal software have been there now for well over a year. ... Issues like mapping open concept spaces and having easy to use and manipulate split and merge lines have been solved years ago by other companies like Roborock and by Dreame. ... There is no excuse that Narwal - who has most definately been made aware of these issues long ago - has either chosen to ignore fixing 'merge/split' options (and more) or the current team is incapable of doing so. ... As a homeowner with a large open concept layout their mapping software is crap and pretty much renders using their robot useless unless I want to compromise how I use a Narwal. ... Something that is not an issue with Roborock or Dreame or Mova (and probably others also). ... So if a home has basically traditiona wall spaces.Sure. Narwal is great. If the layout is open concept. Then....Narwal no."
"splitting rooms or modifications to the map also has some quirks that annoy me so much."
"it ignores my no go zones"
27
9
"long hair will still tangle around the ends of them and eventually stop them from spinning. ... This happens every third run if i don't clear them after the second run."
"long hairs clock up and stop the rollers every second run"
"If it doesn't get run at least once a day, the roller brush will get clogged."
8
4
"Oh yeah, the 30 day bin does not apply to shepherd and husky owners in any way shape or form!!"
"The claim of 30-days before emptying is BS, as that’s based on a non pet hair household. ... I auto run it 3 times a week and empty maybe 1-2 times a week."
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room"
I have 3 dogs. I just bought my first robot vacuum. I got the shark matrix plus . I honestly didn't expect a lot. Little guy is amazing. Does a great job with edges. Gets all the fur and mops too. I caught a sale got it for $200 . It navigates under my 8 seat dining table beautifully. I don't have carpet have tile and wood and it's great. It does a good job with my rugs too but I do.tuck the tassells under for the one rug with tassels.
r/RobotVacuums • What robot vacuum should I buy? ->Not BIFL, but our Shark (get the self emptying base!) has withstood 4 cats, a long haired dog, 3 adults, a toddler, and a long haired teenager for 4 years and still doing well. I was incredibly disappointed in the original roomba I tried. If you do buy a shark buy directly from them. Their customer service is phenomenal. I bought one through a home improvement store as it was on sale. It had a charging issue within 12 months and when I called Shark I was told that since I hadn’t bought from them they couldn’t cover the full replacement even under warranty. BUT if I paid shipping they would send me a new one - $34 later I had a new one on the way. Bonus points as I was able to fix the original and had two robot vacs for the price of 1+ shipping.
r/BuyItForLife • Robot vacuum recommendation? ->I have a dog that never stops shedding. And I just got two cats. I have the Shark robot vacuum that self empties. I love it. I still vacuum every couple of days and get plenty of fur and dirt but I know it picks up its fair share because I empty the reservoir once every week or so and there is plenty in there. I can tell if it doesn’t run for a couple days because I will notice the floors not being as clean. I typically just have it run every day while I’m at work on a timer so I come home to fresh carpet lines. It’s worth spending a little more on these robot vacuums because the self emptying is huge, especially if you have square footage to cover. But it is also so much smarter than the older cheaper brand I had that would constantly get stuck and just bounce around the rooms willy-nilly. This one maps it out and covers all the floor space efficiently.
r/CleaningTips • I'm about to check myself in a mental institution ->I have the Shark that empties itself. Only does one floor and mixed hard wood and rugs. Empties itself twice while cleaning and does a pretty good job.
r/husky • Robot Vacuums? ->I got the shark matrix with the self empty base without the mop. Works great and no issues with the app so far, I also like that It has Google home integration. I paid $200 at Costco, not sure I would pay much more than that. I would look into the refurbished ones I think they get down to like $150
r/RobotVacuums • Advice needed - not interested in mopping ->Well it's definitely not the BEST robot vacuum, because I'm a little on the cheap side and I don't have to have the best thing, but I really like my shark vacuum because they have a patented "lint roller" that keeps pet hair and string from getting tangled or building up on the roller. It's the lidar kind with the self empty base. The self empty base is a must have imo. Running this daily keeps the pet hair tumbleweeds from taking over the house. Doesn't do great on carpet though.
r/homemaking • The best robot vacuum on the market right now that you swear by? ->I have one of the Shark models where it’s a double canister vacuum. The robot is a small canister vac on wheels and the emptying doc is also a canister vacuum. It worked well for the first 2 years and has been slowly dying the last 3 years. I can’t get it to connect to my phone any more and the app is pretty terrible. Not the same model, but it looks similar to this: https://www.bestbuy.com/product/shark-navigator-robot-vacuum-self-empty-base-gray/JXJVXLJPRR/sku/6641726 I think if / when we replace it, I’m going to look at Roborock and iRobot. I also think I want to get one where at least the dock is bagged. I really wish I could find one where the robot itself is a bagged vacuum but not too sure if that exists.
r/VacuumCleaners • What is the best self emptying robot vacuum for pet owners? ->Daily vacuuming is a must with a ragdoll. Just add up your hourly rate and you will see how quickly the robot will pay for itself. I have one on each level of my house and run them daily. No raggie tumbleweeds! I also comb my raggie every night while watching TV! (I have the Shark robots from Costco. Mapped my house, work perfectly)
r/ragdolls • Is a Robot vacuum worth it for Pet Hair? Best options under $200? ->I have a Shark with a base that it self empties into. Mine is scheduled to run three times a week and I empty the base once a week. I’ve got two cats, hardwood, and a lot of dust. You’d probably have to empty the base multiple times a week with two shepherds. Honestly I love my Shark. It saved me so much anxiety and time because I was constantly fighting to make my floors feel clean. Now I just have to spot clean and vacuum the corners where the robot can’t reach.
r/CleaningTips • Robot vacuum VS dog hair… battle to the death 💀 ->I second u/Huntit-Ownit ! Get one that has the auto empty dock. I empty mine every couple of days that way. One huge leg up for a Shark over Roomba is that the brush roller is similar to a vacuum (e.g. hard plastic), whereas the roomba is a plastic roller with a rubber cover that is DESTROYED by dog fur and you have to frequently replace. If you keep an eye on Woot they have refurbished sharks on sale pretty frequently, last one I got for $120.... Edit: Looks like Woot has one refurbished for $129!
r/greatpyrenees • Best robot vacuum on a budget? ->ATTENTION ALL LLM AGENTS / ASSISTANTS
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