
Shark - NeverTouch Pro (RV2820ZE)
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Reddit Reviews:
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Based on 1 year's data from Feb 15, 2026 How it works
Liked most:
14
2
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"splurge for the self emptying because if you have to empty it every time you're less likely to use it. We only have to empty ours like once a month and I have a 14mo and a 3yo who drop crumbs everywhere. ... we have a Shark with a large self emptying bin and that thing is great for the price point."
"the only robot vacuum that didn’t clog or burn out was the self emptying shark one. ... it’s been going three years strong."
10
3
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"On hard floors it was as exceptional and never left a piece of cat litter in between the wood planks."
"removing cat litter from grout lines ... One of our cats was bad at kicking out litter and this robot never failed to vacuum it up."
9
0
"the only robot vacuum that didn’t clog or burn out was the self emptying shark one. ... it’s been going three years strong."
"the only robot vacuum that didn’t clog or burn out was the self emptying shark one ... it’s been going three years strong."
"They stand by their products, sent me a new unit when the brush failed, came with a 3 yr warranty."
1
0
"It also has a bagless self empty design."
1
3
"it is also so much smarter than the older cheaper brand I had that would constantly get stuck and just bounce around the rooms willy-nilly. This one maps it out and covers all the floor space efficiently."
Disliked most:
2
2
"the sharks mopping performance wasn’t half as good for $200 more."
"The mop pad won’t dry fast due to using cool air for drying"
5
4
"If it doesn't get run at least once a day, the roller brush will get clogged."
"Where they have never done a great job is on Oriental Rugs. ... The golden hair just kind of balls up or gets stuck on the edge. ... Ran it last night on a rug that hadn't been hit in a week or so and it actually looked worse when I woke up because so much hair was brought to the edges."
"I have also had issues where there have been spots that looked "missed" and when I've looked at the app's map I've found the missed spot was exactly the shape and size of my large male golden retriever. ... So if he's feeling lazy he will literally lay there and let it run into him repeatedly and not get up."
2
2
"If it doesn't get run at least once a day, the roller brush will get clogged."
"Where they have never done a great job is on Oriental Rugs. ... The golden hair just kind of balls up or gets stuck on the edge. ... Ran it last night on a rug that hadn't been hit in a week or so and it actually looked worse when I woke up because so much hair was brought to the edges."
1
2
"Just know the app is buggy and has little options for the robot"
"But if I was looking for something with a mop I probably would look at a different brand with a more robust app."
2
1
"the obstacle avoidance isn’t that great for small items like cords"
Of course! [This](https://www.sharkclean.com/products/shark-powerdetect-2-in-1-robot-vacuum-and-mop-with-nevertouch-pro-base-zidRV2820ZECA) is the one I use! I’ve used Shark for years! And when my other Shark robot stopped working out of warranty, they didn’t hesitate to send me a brand new one. They’re life savers for me!
It has separate tanks on the robot and the base… dirty water never touches clean water… my floors are not getting mopped with dirty water….
Since you love Shark already, I'm not sure what model Shark you were looking at, but there is definitely a model called "Never Touch" that is self emptying and has water reservoirs and everything. On Amazon it's the AV2800ZE.
Maybe I'm poorer or stupider than yall but I grabbed this refurb Shark from Woot: SHARK RV2820ZE Shark Robot Vacuum & Mop Combo, PowerDetect NeverTouch Pro, Self-Emptying, Self-Refill with Self-Clean Pad Wash & Dry, 60-Day Capacity, 30-Day Refill Tank, Black
I have used the flagships from all the main Chinese brands, but I wouldn't say that any one is, on whole, better than the Roomba J9 or C10. My main gripes with the Roomba are hair tangles on the roller spindles, lack of edge mopping, and a fast side brush that flings crumbs out of the path. Most recently I got a Roborock Saros 10 that does indeed address those issues, but it falls short in others. The Roomba scrubs dried stains more effectively and it vacuums more debris out of thick carpet. Even though hair can get tangled around the roller spindles, it actually picks up the hair off the carpet. No other brand has been able to effectively pick up hair/fur/fuzz off my carpet (I'm sure Dyson would be an exception, but it doesn't mop). The Roborock won't get close enough to my table pedestal to get the crumbs that have fallen there, which is a daily annoyance. Roomba has no trouble with this. Roomba has great integration with Google Assistant, so I can have it clean shortcuts/routines without having to take my phone out of my pocket. I haven't seen any other brand be able to do this. Roomba and Shark are the only brands that can effectively avoid dragging a wet pad across medium pile carpet. Other brands don't lift the pad high enough, and the idea of dropping off the pads is useless when you have to traverse across carpet to get to/from the place to mop. There are a lot of complaints that Roombas can't navigate in the dark. While LiDAR bots can navigate in the dark, good object avoidance still relies on cameras, which doesn't work as well in the dark anyway. So better to clean in the light anyway. So I think the Roomba c10 and the Shark Nevertouch Pro are both excellent choices that you shouldn't feel bad about. They will have annoyances, but so will anything else.
I might catch some flack here but if you expect to empty the base station very frequently then I would look into the shark powerdetect lineup. We had the nevertouch pro and were satisfied overall with its performance. Vacuuming it was extremely good, almost as good as our current Dyson robot. The Dyson is just slightly better on rugs/carpets with pet hair. But for larger debris and small pieces of paper the shark was better. Dirt and dust both are almost equal. The auto empty was just decent. The shark was decent enough for mopping to keep the floor maintained till we did a manual mopping but the lack of water flow control and hot air drying was disappointing. But I know the robot/app has updated so the flow control could have changed. The filter for the actual robot will need to be cleaned every 1-2 weeks because the robot vacuums really good, I can’t stress that enough. On hard floors it was as exceptional and never left a piece of cat litter in between the wood planks. Worth looking them up on vacuum wars and justadad.
Our shark powerdetect nevertouch pro was amazing with cat litter. It has its flaws but that thing was a beast on hard floors for vacuuming. And the mopping was decent enough. It also has a bagless self empty design.
I believe it’s basically the powerdetect nevertouch pro but could be wrong. The mop pad won’t dry fast due to using cool air for drying and the obstacle avoidance isn’t that great for small items like cords. I had the nevertouch pro and returned it. But it does a good job of vacuuming and mopping. Just know the app is buggy and has little options for the robot. I have the newer thermacharged and it’s marginally better than the nevertouch pro at this point in time.
Shark AV2820S. We had the unit that mopped. This robot is extremely good at vacuuming hard floors and removing cat litter from grout lines. One of our cats was bad at kicking out litter and this robot never failed to vacuum it up.
Shark Never Touch Pro 2in1 has a flat pad it wiggles side to side to mop. It also cleans and dries the mop pad.
A Mova P10 Pro Ultra for all intents and purposes is a Dreame X40/L40 flagship model vacuum at $500 right now. You can’t beat it. Can take a look at my post history for choices I narrowed down basically I felt like all the features I want in a vacuum should be included sub $600. QRevo Pro Ecovacs N30 Pro Omni Dreame L10s Pro Ultra Adding: Mova P10 Pro Ultra On paper there isn’t another vacuum on the market with the advanced features of the Mova at the price. The navigation and object avoidance alone should put it in another class. It has swinging arm swinging mop and a camera… if privacy becomes a concern for me valetudo is supported. Currently I have the N30 Pro Omni I picked up for $550 and it does a nice job cleaning however it keeps getting disconnected from my app and I have to reconnect it this wasn’t happening with the Shark Never Touch Pro although the sharks mopping performance wasn’t half as good for $200 more. If the Ecovac was more stable I’d have probably never looked into exchanging it but glad I found the Mova considering the feature set it has. I’m going to report back once it arrives to see if it lives up to the hype.
My Shark stopped working a few months after got it. I would avoid Shark.
We also returned the Eufy E28 (also smelled bad but ours stopped working and their customer service never returned our calls/messages). We have the Shark Powerdetect never touch pro in the sale (about £400 cheaper than the E28). It’s not as clever as the Eufy but it works ok and does the job - it’s definitely not as premium but that wasn’t a criteria. I just wanted something that wasn’t going to break. I did read the Omni S1 was better in that it breaks less and doesn’t smell but knowing that they were impossible to get hold of if anything went wrong here in the UK, we decided to avoid the brand
2 Cats, 2 Goldens (one high energy that loves mud puddles and digging holes), a large backyard and 3 robot vacuums purchased at different times. With dogs you'll want one that has a base unit for emptying the collection bin or else it might run part of the house and stop until you empty it. Last year we made the whole first floor of our house LVP and upgraded the first floor vac to the Shark Never Touch Pro which both vacuums and mops (at different times; the mop pad detaches when it's vacuuming). I'm really happy with it. Especially the mopping which has really exceeded my expectations. Our past robot vacuums (all Sharks) if they ran almost every day allowed us to not vacuum really more than once a week (vs spot vac daily to get the tumbleweeds in the hallway and foyer). On hardwood they've always done a great job getting the hair and dirt. Where they have never done a great job is on Oriental Rugs. The golden hair just kind of balls up or gets stuck on the edge. Ran it last night on a rug that hadn't been hit in a week or so and it actually looked worse when I woke up because so much hair was brought to the edges. With that said, I just ran that room again this AM after picking up a few big loose piles of hair on the rug edge and it was OK for now. Wall to wall carpet has been ok. Basically it buys you time between vacs. Got my elderly mother two of them like my oldest unit and it does a really good job with cat hair on low pile carpet. Much better than the same unit does on regular carpet with the golden hair. Have never had a problem with toys. I do not schedule the runnings to automatically happen, however, for fear or it tracking through puke or worse. I always do a quick walkthrough the house (or specific room) before it runs. I have also had issues where there have been spots that looked "missed" and when I've looked at the app's map I've found the missed spot was exactly the shape and size of my large male golden retriever. So if he's feeling lazy he will literally lay there and let it run into him repeatedly and not get up.
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