Dyson - Gen5outsize

Dyson Gen5 outsize. The only thing that has pissed me off is that I've had 2 of the vacuum heads fail. Dyson has had no stock to replace them for 12+ mths and have to send you a new machine. The only caveat is that you have to send your own vacuum back prior. It's wildly inconvenient.

Gen 5 outsize but beware their customer service is horrible, one of the worst ive experienced to date. Its been outsourced to india and they use weaponized incompetence in order to make your life as hard as possible during any warranty issue. Ive been 1.5 months without a vacuum now because theyve approved replacement but the warehouse team cant seem to figure out ship it out and the supervisor CS person doesnt have a direct line to them.   7 hours wasted on the phone so far... My hourly rate is higher than price of the vaccum so id be better off just buying one but im gonna keep pestsring them till i get my warranty replacement out of principle. Im currently using a Ridgid shop vac as a hold me over. Coincidentally it works super well and is much cheaper while have superp customer service lol Dyson CS has gone so far down hill I remember having an issue 7 years ago and they still had US based cs. The phone call lasted 10 minutes and I got my replacement part in 3 days .... How far theyve fallen. If they were publicaly traded Id be shorting their stocks at this point.

I think my gen5 with fluffy laser is awesome. All of my floors are solid surface. I use it all the time, and the laser lets me see where I need to clean.

I had the Dyson outsize, it croaked after several months and Dyson didn't have a filter for it, so they upgraded me to the new gen15 outsize. The thing costs about 2x, is more powerful, comes with a second battery and and amazing cloth roller head with a laser light that makes dust and debris glow. Never had a vacuum that worked so well. Return only took about 2 weeks. Very pleased, just hope this one lasts...

I had the Dyson outsize, it croaked after several months and Dyson didn't have a filter for it, so they upgraded me to the new gen15 outsize. The thing costs about 2x, is more powerful, comes with a second battery and and amazing cloth roller head with a laser light that makes dust and debris glow. Never had a vacuum that worked so well. Return only took about 2 weeks. Very pleased, just hope this one lasts...

Idk I bought my Gen 5 Outsize Absolute at an auction for $198 and its been great over the past year. I use it everyday and rotate between the two batteries. It still sucks the same as the day I bought it.

I do wish some of the more “gimmicky” features would get copied by some of the better brands though. We have a Dyson with the laser and fluffy roller, but we also have a central vac that we use primarily. I really wish it had those two features because i do think they help and would help even more when paired with a better unit

Newer dysons and shark have tangle free brush bars and there actually work!

Dyson got their new pencil vac. Pretty light if that’s your main criteria. We go the gen 5 personally and it’s been good

I got the Gen 5 (slightly older model) for Dyson recently. Don’t think it’s sold now. Should be V16 as the newer model now. Still dyson really beats all. The green light detector is a game changer. In terms of suction power, ease of use, and sound generated, heat generated, not to mention the hepa filter. I think Dyson is still the best. Was previously using all different brands like xiaomi, Electrolux, shark, plusminuszero, Iris Ohyama, etc (don’t ask me why we tried so many) Had an acquaintance who do acoustical engineering for the products. Their R&D is serious business.

I don’t have any experience with their V8 so idk, (it’s quite an old model I think) but the gen 5 I got (my first Dyson) is still decent so far.

Hi, If you’re attached to your Dyson Ultimate Animal that you mention then, why not keep it and just find replacement parts for anything that has broken? I’m not entirely sure where you’re getting your information about Dyson’s decline from but they most certainly haven’t moved their manufacturing to China. Most, if not all, of their machines are manufactured in either Malaysia or the Philippines. Also, manufacturing things in China isn’t inherently a bad thing, the phone or computer you most likely typed this on was made in China. Dyson materials haven’t changed and neither has their design philosophy. The use of plastics/polymers instead of metal doesn’t immediately make a machine less reliable, there polymers are a blend of different materials that are tested for the strength and durability. Have Dyson machines gotten more complex? Absolutely! Do people hate that? Also yes! Dyson’s support, in my opinion also has degraded. People complain about it due to them not getting what they want. Dyson machines work flawlessly for many years if you maintain them (key point). This is the part people refuse to accept and is what causes a lot of the complaints about quality. There is nothing inherently wrong with them, it mostly falls down to user error or neglect. If you want a good quality vacuum that will last you a life time then get another Dyson. Their updated Ball Animal range is probably the greatest vacuum on the market for Carpets. If you want cordless then shell out for a Gen5. Unfortunate you’re not going to get the Dyson experience/ease of use from any other company. They’re far ahead of anyone else in their field and actually put a lot of research and development into their machines unlike the majority of their competitors. At the end of the day, are they a perfect company? Absolutely not. They have very much gotten things wrong in the past and made mistakes in some of their designs. The important thing to remember is that they’re constantly improving what it is they are offering. Also, if people want to argue with me about the quality/reliability of Dyson machines, I would advise you actually take a look at what it is you’re complaining about and work out whether it’s caused by user error/neglect or if it’s a genuine issue.

Love mine. Folks comparing it to a plug-in vacuum is silly. I have a whole house vacuum that is nearly silent, has insane suction and moves dust to a completely different part of the house, but the Dyson is my better vacuum for everything that doesn’t require all that power. Buying a plug in Miele or Sebo would make no sense for my use-case but just like anything on Reddit, echo chambers are the endgame due to the upvoting mechanic.