I have NOTHING good to say about dreame. I have an X40 ultra, and the thing cant even put on the mops by itself, let alone do a decent scan of the apartment
Similar experience here (also AU) - I has the X40 Ultra worked perfectly for 17 months and then just died entirely. Sent in for servicing got it back and it was "fixed" in that it would now turn on and the motors worked but other than that it was still useless as it couldn't even complete a mapping run.
Dreame wanted to have another go at fixing it but I refused as their service centre is obviously incompetent (I'd have at least expect them to test it after "fixing" it).
Anyway, the robot's on it's way back to them and I'm now waiting on a refund. I bought directly from Dreame.
My X40 worked perfectly for 17 months and then died (like totally died - it wouldn't do anything). It went back for servicing and when I got it back at least its motors would work - but it couldn't navigate at all - I couldn't use it as it couldn't complete a map.
And the amount of effort it took me to get them to accept it back for servicing in the first place was ridiculous. I'm sure the first 2 or even 3 replies you get are from bots regurgitating stock "try this & try this" steps.
I'm currently at 6 weeks waiting for a solution.
Just don't. At all. Get some other brand instead.
I was happy with my X40 for 18 months until it completely broke down, sent it back to be fixed (they wanted the entire thing - dock & all), finally got it back and it still didn't work. I'm now attempting to get a refund as I don't even want it anymore.
My X40 did something similar at 17 months. Wouldn't connect to wifi, wouldn't even factory reset. I sent it to be fixed and they sent it back with a new major issue (navigation totally broken). After a few weeks of pain arguing with them I finally managed to get a refund. Won't be buying Dreame (or Mova) again.
I loved my X40 until it broke down and then I had to endure the Dreame terrible service process - "fixed" but not actually fixed, etc, etc.
If you do get one make sure to purchase from Amazon or elsewhere with good returns policies, don't buy direct from Dreame.
Dreame X40 Ultra here, had it since moving into new house with all hardwood floors and we have not mopped or vacuumed once since. We run it every night (two story house so we run it when we are asleep) have set it up to go daily with a mixture of deep clean, vacuum then mop and fast cleaning throughout the week. The only extra we do is occasionally use the swifter microfibres sweeper to dust behind the couch and around the side board to get any dust out so that Meryl can pick it up (our vacuum is called Meryl Sweep).
100% recommend.
Caveat, no kids no pets unless you count the fish tanks.
this is easy! Freo Z uses too much water, you have to refill it ALL THE TIME. hard pass. Dreame x40 is.. good... but not great. The S8 MaxV Ultra is truly great.
Dyson really had a swing and a miss with the visnav. It SUCKS and it shouldn't!!! But, its time to let go of the notion that Dyson is "the best vacuum". I learned this when Samsung sent me their stick vacuum and it blew the socks off all the Dyson's I'd tested. So... skip it.
If you have pets, the issues are 2fold. First, you gotta get the hair off the floor. Once it gets up the floorboards, no robot can get it. To get it off the floor, you need sweeps that are really good. In my opinion, only a few companies are doing that. 3i and Eufy. One piddly sweep on the side isn't gonna cut it. You need two sweeps, and they need to have contact w the floor. Now unfortunately, the Eufy e25/28 that have this feature suck, IMO, for other reasons. 3i's are gigantic, move in opposite directions and are always in contact w the floor. They work exceptionally well.
Part 2- you want a vacuum with a razor that cuts the hair. Again, only a few do this. Some Dreame models, Eureka's J15 line and 3i.
Now, I'm a 3i stan. I think its spectacular, but its not for everyone... so you have to figure out what other priorities you have. Does the tower need to look nice? Dreame wins there. Do you have large debris or just dog hair? Large debris? Only 3i. More carpet than hard floor? Eureka.
Usually, when people have pets, I steer them towards the best Eureka J15 they can afford. Most are quite happy. I have a short hair dog who sheds incessantly and drags in mulch from outside and general mud/dirt, and I love the 3i s10. I know lots of people with Dreame x40/x50/x60 that have pets and are happy. Anything in those product ranges will prob suit you well. You can see more of these recommendations here [https://www.reddit.com/r/RobotVacuums/comments/1s3qr8l/amazon\_big\_spring\_sale\_recommendations\_by\_price/](https://www.reddit.com/r/RobotVacuums/comments/1s3qr8l/amazon_big_spring_sale_recommendations_by_price/)
I feel like I just this conversation in another thread..... here's precisely what I said, same thing here. The Pro 8 was a great robot, but there have been LEAPS and bounds since then. I have the f25 as well, and I'm a big fan. (altho, honestly, the Narwal is even better)
If you have pets, the issues are 2fold. First, you gotta get the hair off the floor. Once it gets up the floorboards, no robot can get it. To get it off the floor, you need sweeps that are really good. In my opinion, only a few companies are doing that. 3i and Eufy. One piddly sweep on the side isn't gonna cut it. You need two sweeps, and they need to have contact w the floor. Now unfortunately, the Eufy e25/28 that have this feature suck, IMO, for other reasons. 3i's are gigantic, move in opposite directions and are always in contact w the floor. They work exceptionally well.
Part 2- you want a vacuum with a razor that cuts the hair. Again, only a few do this. Some Dreame models, Eureka's J15 line and 3i.
Now, I'm a 3i stan. I think its spectacular, but its not for everyone... so you have to figure out what other priorities you have. Does the tower need to look nice? Dreame wins there. Do you have large debris or just dog hair? Large debris? Only 3i. More carpet than hard floor? Eureka.
Usually, when people have pets, I steer them towards the best Eureka J15 they can afford. Most are quite happy. I have a short hair dog who sheds incessantly and drags in mulch from outside and general mud/dirt, and I love the 3i s10. I know lots of people with Dreame x40/x50/x60 that have pets and are happy. Anything in those product ranges will prob suit you well. You can see more of these recommendations here [https://www.reddit.com/r/RobotVacuums/comments/1s3qr8l/amazon\_big\_spring\_sale\_recommendations\_by\_price/](https://www.reddit.com/r/RobotVacuums/comments/1s3qr8l/amazon_big_spring_sale_recommendations_by_price/)
Recently got a Dreame X40 Ultra, it’s pretty nice. Can’t think of anything else I’d need from a vacuum. I just change the water containers; liquid detergent usage is pretty minimal so it’ll last months. Love that the mops are detachable magnetic pads instead of the velcro type and it automatically washes & dries them at the base station
3D--Pixel
